Many common computer problems don’t require an on-site technician to diagnose and repair.

Thanks to today’s high-speed networks we can provide technical assistance, support and helpdesk services to our Contract Customers right from our office.

We manage to do so without the need to physically visit the client.

This would allow for enormous savings in terms of time required to resolve problems, costs for travels, and protect the end user from productivity loss.

We use secure remote access system providing with direct access to your servers and/or workstations, with your permission.

This service allows our clients the end-user to initiate their request for remote assistance through a phone call or our support area of website at http://www.uniquenetsys.com and got to CUSTOMER ONLY AREA and opening trouble ticket.

We provide a quick response and can solve most user-related issues, or diagnose and dispatch onsite technician for server and network emergency issues.

How it Works:

Your are under maintenance contract and registered site user , the end user goes to the website support area and types in a opens trouble ticket The Web-support request is then sent to us vie email and tech is assigned to work on the issue . With your end user’s permission, we access remote workstation/server and then begin remote-support session with the end user.

Alternatively, your end user can move directly from a phone call with us to a remote-support session.

We can diagnose, troubleshoot and resolve the incident using a variety of incident-resolution tools, including:

o Remote Diagnostics

o File Transfer

o Reboot/Reconnect

o Remote Viewing/Control

At the end of the session, your end user immediately provides input on the support experience, this enabling us to address problems and maintain a high standard of client satisfaction and loyalty.